Queuemetrics

Queuemetrics has a motto: "If you can measure it, you can improve it". Their solution offers your call centre over 150 quantitative metrics to ensure it runs smoothly and that problems are detected easily. From your browser you can measure many parameters, including budget and SLA targets, agent activity - and more. The level of details goes right down to listening to any call on any queue.

SNOM

SNOM offers a range of cutting-edge SIP-based telephony devices. These are known for their rugged commercial grade performance, reliability and ease of interoperability. This has made SNOM the VoIP handset partner of choice for many of the industry's leading VoIP service providers, hosted VoIP, IP PBX and Unified Communications solution vendors.

Polycom

Polycom Voice solutions integrate with leading wired and wireless telephony platforms to help businesses work efficiently and effectively. Whether for the desktop, conferencing or mobility, Polycom has a product to match your business requirements. Connection Telecom ® is a Polycom Field Verified Partner.

Mikrotik RB750 router

Mikrotik's small, compact router offers five independent Ethernet ports and is extremely fast. Download datasheet

Runway

ViBE

Runway.X1 uses Voice over IP Broadband Enhancement (ViBE) technology which does the following:

• Quality of service is implemented in a completely different way.
• Voice is treated as a data stream that has specific requirements for packet priority and spacing.
• The required bandwidth budget is reduced to the compression format used.
• Sites with ViBE links can be joined together to form private networks, improving security.
• Backup links can activated without losing calls in progress.
• ViBE enables the use of much more of the link's capacity.

Download the product datasheet or ViBE CPE Device: P2PB-202/203 specifications.